Congratulations to the City of Aurora’s Building and Permits Team!
They have earned a 2014 Digital Government Achievement Award. The Digital Government Achievement Awards highlight outstanding government agency websites and applications from around the country.
BUILDING AND PERMITS TEAM RECOGNIZED FOR DIGITAL ACHIEVEMENTS|
In recognition of their efforts to provide efficient, effective services to residents, contractors and developers, the Center for Digital Government this week announced that the City of Aurora’s Building and Permits team has earned a 2014 Digital Government Achievement Award.
The Digital Government Achievement Awards highlight outstanding government agency websites and applications from around the country. Aurora’s Building and Permits team was awarded in the Driving Digital Government category for its implementation of Broadcast Real-time Inspection Transparency Emails, or BRITE Inspection Communications, an automated email system designed to broadcast email inspection activity to all private sector parties upon schedule or result.
“Improving inspection activity notifications and soliciting this additional feedback, has propelled Aurora Building and Permits team’s Region Best reputation for customer centered, high-quality and timely development services,” said Building and Permits Director John Curley. “Aurora residents all benefit from our improved service, project status updates, management aides and the efficiency gains this no-cost automation has achieved.”
The use of BRITE Inspection Communications has helped private sector project management efficiencies by communicating any municipal inspection scheduling or resulting activity with all parties instantaneously. It also helps to prevent failed inspections by providing property owners with ‘top ten’ specific inspection type safety standards they need to meet before the inspection even occurs. Aurora’s creative use of the SunGard Pubic Sector automated inspection email system has been named an ICC Best Practice in building department customer service and for reducing private sector reaction time, thereby allowing the earliest possible occupancy or project completion.
BRITE Communications also include customer surveys that have increased feedback about inspections and allowed the Building and Permits team to communicate more effectively with our full spectrum of customers.
The award will be presented on Thursday, Oct. 23, during the 2014 Digital Government Achievement Awards Dinner.