Business Etiquette

* Appearance

  Most professionals have room for self improvement. I speak from first hand experience. It is nice to be reminded of best practices in a business setting. In an office environment, business casual is acceptable but I know when I wear something that is a little more than casual, my posture is more upright and I am ready for appointments. Having hygienic and healthy habits every morning help start the day with a fresh approach.

* Punctuality

 Early to bed, early to rise makes a man healthy, wealthy and wise. Some people have heard this saying. Being on time is of utmost importance. It shows respect for other people's time. If you are running late for an appointment, give your client or colleague a call. If you have missed an appointment entirely, apologize and if you have offended that person, do your best to set it right. There are many tools used to organize your time. I even have to set a time to look at both my organizational tools. The worst reaction is making excuses and highlighting your lack of preparedness. 

* Respecting Others' Time

  Our words are very powerful . They can be used to hurt or encourage others. In an office setting, it is best to be positive and uplifting. Everyone has problems but the entire office does not need to be aware of your personal problems. Part of being a professional is problem solving, remaining calm and displaying a good attitude. Interrupting, eavesdropping and gossiping are tempting in a work environment but hardly lends to a productive work day. 

* Completing Commitments

  Do what you say and say what you do. Actions speak louder than words. These are sayings with whom people with honesty live. If you deliver on your promises, such as follow up with clients, your clients and associates will trust you. Dependability and hard work show that you care about your clients and business. Handling transactions in a smooth and timely manner show your reliability with real estate and will cause past clients to recommend you for your service or product. 

* Being Prepared

  Whenever I get a call from a current or potential client, I usually start working on scheduling appointments and researching for the property of interest. Checklists are the best when aiming to complete a task. There are many apps that can help with a list that can be saved and reviewed. Timelines for special events, such as open houses, can help make sure you have everything ready for that day. Sometimes, having contracts on hand make it convenient and time efficient. 

* Courtesy

  Manners impress clients. Rudeness and vulgarity are usually found to be a big turn off to anybody that doesn't have the same mannerisms. Buying and selling houses can be a stressful transition. It is the realtor's job to handle the negotiating and closing professionally. Handing out your business card to another agent's client is overstepping your bounds. Being professional does not mean being clinical, it does mean respecting other people's time. You may be a fun loving realtor but if that agent has spent the time following up, showing houses and writing contracts for them, have consideration. There may be people that have a difference of opinion. It is in everyone's best interest to do the right thing so that there is no question with how you handle business. 

* Respect to the Individual

  There are a lot of competitive and ambitious professionals in the real estate industry. If you are a go getter, go for it! I admire those that work hard and reach their goals. Progression is great! When the intensity is out of control for a few, sometimes it causes other colleagues to fall. I hope to observe a future where the office environment challenges and trains their agents for their individual goals and where shrewd business professionals have a vision for the big picture.

Mary Jane Allen

Mary Jane Allen

Real Estate Broker
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