“We have been working with Pam on various projects (both commercial and residential) for well over a year now. I don't know if I can truly express how happy we are with her. This may have started out as an agent/client relationship, but I now consider Pam a friend - and once you meet her and work with her, I'm sure you will feel the same.
I have honestly never encountered a real estate agent (or heard friends talking of one) that is even close to as accessible as Pam has been with us! There was an occasion when I sent an email at 9:30 on a Friday evening (just so I didn't forget what I wanted to ask her) with ZERO expectation of hearing back until maaaaybe Saturday, but thinking it would likely be Monday, and next thing I knew, my phone was ringing and it's Pam. Talk about going completely above and beyond... And I quickly came to discover this was her 'norm' - Pam is absolutely amazing with customer service.
Start to finish (as both a buyer and a seller) - Pam kept us informed every step of the way and I always felt like she was being 100% honest with us and giving us all viewpoints to consider when making decisions. With the house we sold, she didn't just throw a For Sale sign in the yard, put it on the internet and sit back... she kept hustling and working her network of contacts. Pam kept in contact with us throughout the process and was always tossing out idea's she had for reaching new potential buyers.
In a world where customer service is sadly lacking, Pam is a refreshing change to that trend. I wholeheartedly recommend anyone needing to buy or sell to reach out and give Pam Mackinder a chance to earn your business.”
Diane Simmons, Parma