COVID-19 Policy

My Listings

Over the past few weeks, we’ve seen a lot of change as businesses have to adjust quickly to COVID-19 and its impact across the globe. We at CENTURY 21 Affiliated take the health and safety of our staff, agents, and clients as our top priority as we continue to provide excellent real estate services.


Our Company has established a protocol to follow to help minimize the risk of exposure to the virus and the risk of spreading the virus. We've created specific protocols for working with buyers and sellers in Wisconsin, Michigan, Minnesota, Illinois, Indiana, and Florida where real estate services have been deemed essential.

Meeting Clients in the Office

Before meeting with clients, tables will be cleaned using an anti-bacterial/anti-viral wipe. Clients will be asked to use the hand sanitizer upon entering the office. Clients will be advised that the office, including the conference rooms, are being sanitized on an on-going, periodic basis throughout the day. Tissues and hand sanitizer will be on the table and readily available to the client. Realtors will point out the location of the wastebasket where tissues and other refuse can be deposited. At the conclusion of your meeting Realtors will clean all items from the table and dispose of all trash, collect all coffee cups and similar items and deposit them in the kitchen dishwasher and clean the table with a sanitizing wipe. Clients and Realtors are asked to use hand sanitizer upon exiting the office.

Showing Homes

When making an appointment, CENTURY 21 Affiliated Agents will advise the Listing Agent from other companies that our Company follows a CV protocol to limit the risk of spreading the virus. These steps include: Before entering the home, have all parties use hand sanitizer. Offer a new pair of disposable gloves to your clients. Have a small plastic bag available in your pocket or purse for disposal of the gloves upon exiting the home. Recommend that your client touch as few items as possible while inside the house, understanding, of course, the need to open doors, cabinets, etc. Use hand sanitizer upon exiting the home. Consider showing the home virtually.

At the Listing Appointment
Clients will be given a Questionnaire Sheet to ask the following questions and make a note of their responses: have you traveled internationally in the last 14 days; have you been ill recently with a cough or sneeze; have you been around anyone exhibiting those symptoms; do you have any reason to believe you've been exposed to Covid-19? Clients will be advised that our Company has established an “Open House” and “Brokers Open” protocol that Agents will follow should the client decide that they do, in fact, want the Agent to hold Open Houses or a Brokers Open.
Listing in the MLS
In the Remarks section of the MLS listing, Agents will request that Buyer Agent and his/her clients follow the protocol they’ll see upon entering the home. Buyer Agents are requested that they refrain from showing the home if the Agent/Clients are sick with a cough or sneezing.
Showings, Open Houses or Brokers Open
The Protocol Station will be a permanent fixture at the entrance to the home during the listing. Sellers will be asked to participate by helping keep the Protocol Station adequately stocked at all time with the supplies referenced below. Consider hosting a virtual showing. Set up the “Protocol Station” at the entrance to the home with: Hand sanitizer; Alternative: hand soap, paper towels and a wastebasket readily available at the kitchen sink. Gloves; Tissues; Guest Log requesting/containing; Agent name; Agent Brokerage; Question: “Guest protocol followed? Y/N”; Shoe covers; Instruction for Agent/guests to, upon entering the home, make use of the items set out at the Protocol Station and complete the Guest Log.
Limit the number of guests for open houses and Brokers open.
The number of guests allowed in at one time will be in the Agent’s discretion, keeping in mind that the idea is to practice Social Distancing and avoid individuals congregating in any one location. Consider hosting a virtual open house.